Privacy Policy

Conta Pyme de Costa Rica (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how Conta Pyme de Costa Rica collects, uses, and discloses your personal information. This Privacy Policy applies to our website, https://www.contapymecr.com/ and its associated subdomains (collectively, our “Service”) together with our application, Conta Pyme de Costa Rica. By accessing or using our Service, you indicate that you have read, understood, and agreed to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service

Definitions and Key Terms

To help explain things as clearly as possible in this Privacy Policy, whenever any of these terms are referenced, they are strictly defined as:

● Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.

● Company: When this policy mentions “Company”, “we”, “us” or “our” refers to Conta Pyme de Costa Rica (Real Cariari, Heredia, Costa Rica), which is responsible for your information under this Privacy Policy.

● Platform: Conta Pyme de Costa Rica’s public-facing Internet website, web application, or digital application.

● Country: where Conta Pyme de Costa Rica or the owners/founders of Conta Pyme de Costa Rica are located, in this case it is Costa Rica

● Customer: refers to the company, organization, or person that registers to use the Conta Pyme de Costa Rica Service to manage relationships with its consumers or users of the service.

● Device: any Internet-connected device, such as a phone, tablet, computer, or any other device that can be used to visit Conta Pyme de Costa Rica and use the services.

● IP Address: Every device connected to the Internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device connects to the Internet.

● Personal: refers to those individuals who are employed by Conta Pyme de Costa Rica or are under contract to perform a service on behalf of one of the parties.

● Personal Data: any information that directly, indirectly or in connection with other information, including a personal identification number, allows the identification of a natural person.

● Service: refers to the service provided by Conta Pyme de Costa Rica as described in the relative terms (if available) and on this platform.

● Third Parties: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may interest you.

● Website: the Conta Pyme de Costa Rica site, which can be accessed through this URL:

Home

● You: a person or entity that is registered with Conta Pyme de Costa Rica to use the Services

What information do we collect?

We collect information from you when you visit our platform, register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.

● Name/username

● Phone numbers

● Emails We also collect information from mobile devices for a better user experience, although these functions are completely optional:

● Phonebook (contact list): Your contact list makes the platform much easier to use for the user, as accessing your contacts from the app saves you tons of time.

How do we use the information we collect?

Any of the information we collect from you may be used in one of the following ways:

● To personalize your experience (your information helps us better respond to your individual needs)

● To improve our platform (we continually strive to improve what our platform offers based on the information and feedback we receive from you)

● To improve customer service (your information helps us more effectively respond to your customer service requests and support needs)

● To process transactions

● To administer a contest, promotion, survey, or other site feature

● To send periodic emails

When does Conta Pyme de Costa Rica use theend user information from third parties?

Conta Pyme de Costa Rica will collect end user data necessary to provide Conta Pyme de Costa Rica services to our customers. End users may voluntarily provide us with information they have made available on social media websites. If you provide such information to us, we may collect publicly available information from the social media websites you have indicated. You can control how much information social media websites make public by visiting these websites and changing your privacy settings.

When does Conta Pyme de Costa Rica use customer information from third parties?

We receive information from third parties when you communicate with us. For example, when you submit your email address to show interest in becoming a Conta Pyme de Costa Rica customer, we receive information from a third party that provides automated fraud detection services to Conta Pyme de Costa Rica. Occasionally, we also collect information that is made publicly available on social media websites. You can control how much information social media websites make public by visiting these websites and changing your privacy settings.

Do we share the information we collect with third parties?

We may share the information we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale, or other business reorganization, we may also share or transfer your personal and non-personal information to our successors in interest. We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and platform, database storage and management, email management, storage marketing, credit card processing, servicing, and order fulfillment of products and services you may purchase through the platform. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you. We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, app developers, and advertising networks. If your IP address is shared, it may be used to estimate general location and other technological data such as connection speed, whether you have visited the Platform in a shared location, and the type of device used to visit the Platform. They may aggregate information about our advertising and what you see on the Platform and then provide audits, research, and reports for us and our advertisers. We may also disclose personal and non-personal information about you to government, law enforcement officials, or private third parties as we believe, in our sole discretion, necessary or appropriate to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with applicable court orders, laws, rules, and regulations.

Where and when is customer and end-user information collected?

Conta Pyme de Costa Rica will collect the personal information you submit to us. We may also receive personal information about you from third parties as described above.

How do we use your email address?

By submitting your email address on this platform, you agree to receive emails from us. You may opt out of any of these email lists at any time by clicking the opt-out link or other unsubscribe option included in the respective email. We only send emails to people who have authorized us to contact them, either directly or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites such as Facebook, where we display personalized advertising to specific individuals who have opted-in to receive our communications. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates related to your order. However, if you have provided us with the same email through another method, we may use it for any of the purposes set forth in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How long do we keep your information?

We keep your information only as long as we need it to provide Conta Pyme de Costa Rica to you and fulfill the purposes outlined in this policy. This is also the case for anyone with whom we share your information and who performs services on our behalf. When we no longer need to use your information and it is not necessary for us to retain it to comply with our legal or regulatory obligations, we will either delete it from our systems or de-identify it so that we cannot identify you.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order, enter, submit or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and they are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never archived. However, we cannot guarantee the absolute security of any information you transmit to Conta Pyme de Costa Rica or guarantee that your information on the service will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

Could my information be transferred to other countries?

Conta Pyme de Costa Rica is incorporated in Costa Rica. Information collected through our website, through direct interactions with you, or through the use of our support services may be transferred from time to time to our offices or staff, or to third parties, located around the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general application governing the use and transfer of such data. To the fullest extent permitted by applicable law, by using any of the above, you voluntarily agree to the cross-border transfer and hosting of such information.

Is the information collected through the Costa Rica SME Accounting Service secure?

We take precautions to protect the security of your information. We have physical, electronic, and administrative procedures in place to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are infallible, including encryption systems. In addition, people may commit intentional crimes, make mistakes, or fail to follow policies. Therefore, while we make all reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-waivable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

Can I update or correct my information?

The rights you have to request updates or corrections to the information Conta Pyme de Costa Rica collects depend on your relationship with Conta Pyme de Costa Rica. Staff may update or correct their information as detailed in our internal company employment policies. Customers have the right to request restriction of certain uses and disclosures of personally identifiable information as follows. You may contact us to

(1) update or correct your personally identifiable information,

(2) change your preferences regarding communications and other information you receive from us, or

(3) delete the personally identifiable information maintained about you in our system (subject to the following paragraph), by canceling your account. Such updates, corrections, changes and deletions will have no effect on other information we maintain or information we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your profile or making corrections. You are responsible for keeping your unique password and account information secret at all times. You should be aware that it is not technologically possible to delete each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a form that cannot be erased and will be difficult or impossible for us to locate. Promptly upon receipt of your request, all personal information stored in databases we actively use and other readily searchable means will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically possible. If you are an end user and wish to update, delete or receive any information we have about you, you may do so by contacting the organization of which you are a customer.

Personal

If you are a worker or applicant for Conta Pyme de Costa Rica, we collect information that you voluntarily provide to us. We use the information collected for human resources purposes to administer benefits to workers and to screen applicants. You may contact us to

(1) update or correct your information,

(2) change your preferences regarding communications and other information you receive from us, or

(3) receive a record of the information we have related to you. Such updates, corrections, changes and deletions will have no effect on other information that we maintain or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of all or substantially all of the assets of Conta Pyme de Costa Rica or any of its corporate affiliates (as defined herein), or the portion of Conta Pyme de Costa Rica or any of its corporate affiliates to which the Service is related, or in the event that we discontinue our business or file a petition or have filed a petition against us in a bankruptcy, reorganization, or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Affiliates

We may disclose information (including personal information) about you to our corporate affiliates. For the purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity that directly or indirectly controls, is controlled by, or is under common control with Conta Pyme de Costa Rica, whether by ownership or otherwise. Any information relating to you that we provide to our corporate affiliates will be treated by such corporate affiliates in accordance with the terms of this privacy policy.

Governing Law

This Privacy Policy is governed by the laws of Costa Rica without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy, except for those persons who may be entitled to bring claims under the Privacy Shield or the Swiss-U.S. framework. The laws of Costa Rica, excluding its conflicts of laws, will govern this Agreement and your use of the Platform. Your use of the Platform may also be subject to other local, state, national or international laws. By using Conta Pyme de Costa Rica or communicating with us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not interact with our website or use our services. Your continued use of the website, direct interaction with us, or following the posting of changes to this Privacy Policy that do not materially affect the use or disclosure of your personal information will signify your acceptance of those changes.

Your Consent

We have updated our Privacy Policy to provide you with complete transparency about what is set when you visit our site and how it is used. By using our platform, registering an account, or making a purchase, you hereby agree to our Privacy Policy and accept its terms.

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites that Conta Pyme de Costa Rica does not operate or control. We are not responsible for the content, accuracy, or opinions expressed on such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

Advertising

This platform may contain third-party advertisements and links to third-party sites. Conta Pyme de Costa Rica makes no representation as to the accuracy or suitability of the information contained in those advertisements or sites and accepts no responsibility or liability for the conduct or content of those advertisements and sites and the offers made by the third parties. Advertising keeps Conta Pyme de Costa Rica and many of the websites and services you use free of charge. We work hard to ensure that advertisements are safe, unobtrusive, and as relevant as possible. Third-party advertisements and links to other sites where goods or services are advertised are not endorsements or recommendations by Conta Pyme de Costa Rica of the third-party sites, goods, or services. Conta Pyme de Costa Rica does not assume any responsibility for the content of the advertisements, the promises made, or the quality/reliability of the products or services offered in all advertisements.

Cookies for Advertising

These cookies collect information over time about your online activity on the platform and other online services to make online advertisements more relevant and effective for you. This is known as interest-based advertising. They also perform functions such as preventing the same ad from continuously reappearing and ensuring that ads are properly displayed to advertisers. Without cookies, it is very difficult for an advertiser to reach their audience or to know how many ads were shown and how many clicks they received.

Cookies

Conta Pyme de Costa Rica uses “cookies” to identify the areas of our website that you have visited. A cookie is a small piece of data that your web browser stores on your computer or mobile device. We use cookies to improve the performance and functionality of our platform, but they are not essential to your use. However, without these cookies, certain features, such as videos, may not be available or you may be required to enter your login data each time you visit the platform as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access the functionality of our website correctly or at all. We never place personally identifiable information in cookies.

Blocking and disabling Cookies and similar technologies

Wherever you are, you can also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from working properly, and you may not be able to fully use all of its features and services. You should also be aware that you may also lose saved information (e.g. saved login details, site preferences) if you block cookies in your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from your browser, you should visit your browser’s help menu for more information.

Children’s Privacy

We do not target anyone under the age of 13. We do not collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact Us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes to Our Privacy Policy

We may change our Service and our policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and our policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you the opportunity to review them before they become effective. Then, if you continue to use the Service, you will be subject to the updated Privacy Policy. If you do not wish to agree to this or any updated Privacy Policy, you may delete your account.

Third Party Services

We may display, include or make available third party content (including data, information, applications and other product services) or provide links to third party websites or services (“Third Party Services”). You acknowledge and agree that Conta Pyme de Costa Rica shall not be responsible or liable for any Third Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Conta Pyme de Costa Rica does not and shall not have any obligation or liability to you or any other person or entity for Third Party Services. Third Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.

Facebook Pixel

Facebook pixel is an analytics tool that allows you to measure the effectiveness of your advertising by understanding the actions people take on your website. You can use the pixel to: Make sure your ads are shown to the right people. Facebook pixel may collect information from your device when you use the service. Facebook pixel collects information that is stored in accordance with its Privacy Policy.

General Data Protection Regulation (GDPR) Information

We may collect and use information about you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we will explain exactly how and why this data is collected, and how we keep it protected from replication or misuse.

What is GDPR?

GDPR is an EU-wide privacy and data protection law that regulates how companies protect the data of EU residents and enhances the control EU residents have over their personal data. GDPR is relevant to any company that operates globally and not just EU-based companies and EU residents. Our customers’ data is important no matter where it is located, so we have implemented GDPR controls as our baseline standard for all of our operations around the world.

What is Personal Data?

Any data that relates to an identifiable or identifiable individual. GDPR covers a broad spectrum of information that could be used on its own or in combination with other pieces of information to identify an individual. Personal data goes beyond a person’s name or email address. Examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnic origin. Data protection principles include requirements such as:

● Personal data collected must be processed fairly, lawfully, and transparently and must only be used in the way that a person would reasonably expect.

● Personal data must only be collected to fulfill a specific purpose and must only be used for that purpose. Organizations must specify why they need the personal data when they collect it.

● Personal data must not be kept longer than necessary to fulfill its purpose.

● Individuals covered by the GDPR have the right to access their own personal data. They can also request a copy of their data and for their data to be updated, deleted, restricted, or moved to another organization.

Why is GDPR important?

GDPR adds some new requirements regarding how companies must protect the personal data of the individuals they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing higher fines for non-compliance. Beyond these facts, it is simply the right thing to do. At Conta Pyme de Costa Rica we strongly believe that the privacy of your data is very important and we already have strong security and privacy practices in place that go above and beyond the requirements of this new regulation.

Individual Data Subject Rights: Data Access, Portability, and Deletion

We are committed to helping our customers comply with the data subject rights requirements of GDPR. Conta Pyme de Costa Rica processes or stores all personal data at vendors that are DPA compliant and have been fully vetted. We store all conversations and personal data for up to 6 years, unless your account is deleted. In which case, we delete all data in accordance with our Terms of Service and Privacy Policy, but we will not retain it for longer than 60 days. We realize that if you work with EU customers, you need to be able to provide them with the ability to access, update, recover, and delete personal data. We have been set up as self-service from the start and have always given you access to your data and your customers’ data. Our customer support team is here for you to answer any questions you may have about working with the API.

Contact Us

Please feel free to contact us if you have any questions.

● Via email: contacto@contapymecr.com